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Terms and Conditions

Thank you for shopping with us. By shopping with us you agree to and are bound to the terms and conditions of Qcandles regarding all policies as posted on this site. On occasion we will need to update or make changes to our terms and conditions and will do so as needed or required.

Privacy Policy

Your privacy is very important to us and we appreciate you shopping with us via our online platform. We receive, collect, and store information you enter on our website or provide to us in any other way. We collect personally identifiable information (including name, email, password and communications);payment details (including credit card information); comments, feedback, product reviews, recommendations and personal profile.
 
How we collect information. 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons. For example, when you send messages through our contact form, when you purchase a product from our store, or when you subscribe to our newsletter.

Why we collect information. 

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.


How we store, use, share, and disclose our site visitors' personal information.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our customers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How site visitors can withdraw their consent.

If you don’t want us to process your data anymore, please contact us at at qcandles365@att.net.

Privacy Policy Updates.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Our Return and Exchange Policy

Our number one priority is customer satisfaction.
While we do not accept returns we will make every attempt to resolve any issues you have with our products. If your merchandise is damaged upon receipt, please contact us within 24 hours at qcandles365@att.net, please send us a picture of the damaged product and we will replace that product after consultation and recommendation from shipping and handling.



 
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